Franchises simply can’t afford to have disengaged employees on their payroll. They are bad for company culture, bad for customer service, and bad for business. If one of your staff is disengaged, you need to take steps to rectify the problem, or give the employee the boot. Of course, spotting a disengaged employee is easier said than done. That is why it is important to be on the lookout for these seven signs.
Constant Complaining: No company is perfect — everyone has a complaint now and again. Engaged employees will come to you and discuss their complaints, and you can work together productively to come up to a solution. However, disengaged employees aren’t really interested in solving problems. They are more interested in complaining about them. They tend to complain, and complain, and then complain some more.
Lack of Enthusiasm: Engaged employees come to work ready to work. Sure, everyone has bad days, but in general, they tend to be enthusiastic and upbeat. Disengaged employees are always the least enthusiastic, especially when a new task or project comes up. They may even gripe to others, trying to bring them down. In extreme cases, they might resort to gossiping or lying to try to destroy the enthusiasm of others on the team.
Irresponsible: Disengaged employees don’t take their job seriously. They may constantly show up late, call in sick, or miss deadlines. When they are at work, they may waste time on Facebook or taking personal calls.
Consistently Makes Excuses: When an employee consistently fails to take responsibility for his or her actions and always manages to find a poor excuse for his or her latest mishap (a mistake, tardiness, missed deadlines, unexplained absence, etc.), it is huge red flag. Mistakes happen, and engaged employees will own up to them and work to avoid making the same mistake in the future.
Doesn’t Help Others: Engaged employees are good at working in collaborative environments. They are communicative, and they are team players. Disengaged employees prefer to work alone. They are rarely willing to go above and beyond, and if asked to lend a hand to another employee, they may say things like “that isn’t my job” or “I wasn’t hired to do that.”
Doesn’t Ask Questions: Engaged employees want to learn. They want to master new tasks and learn new things. Disengaged employees, however, couldn’t care less and subsequently don’t usually ask questions.
Doesn’t Take Initiative: Disengaged employees aren’t really interested in growth, either within the company or personally. They rarely take initiative to improve or master new skills.
Article by Jason Duncan, CEO/Founder of ManagerComplete.com. ManagerComplete is an online software application that helps multi-unit franchises manage operations effectively. Follow him on Twitter for latest updates.